SHIPPING & RETURNS

COOKIE POLICY

PRIVACY POLICY

COMPANY POLICIES

SHIPPING AND RETURNS POLICY

1.0 Purchasing Goods - Delivery and Returns Policy

1.1  Your order is accepted, and a contract is formed when we dispatch the goods you have ordered and not before. For instance, a contract is not formed at the point when we take payment for the goods you have ordered, nor when you receive our confirmation of your order. Until the goods are dispatched we may reject, and you may cancel, the order.

1.2  Exceptions apply to orders for personalized items and goods made to your order which, in most cases, cannot be cancelled by you once you have received email confirmation of your order unless the product is faulty. Following formation of the contract we shall continue to own any goods ordered until we have received payment in full, from you even though the goods may have already been delivered to you.

1.3  Promotions - Any promotions run on this website may be exclusive to this website; they are not necessarily available via our other stores and vice versa.

 

1.4  The following terms & conditions apply to all promotions:

1.5  If you receive a free item, you are not able to exchange it for the full value of the product or an exchange unless the item is faulty

 

1.6  Promotions are always subject to stock availability 

1.7  Any promotions or sales featured on this website are also subject to any specific terms & conditions that we wish to apply

 

1.8  Sale items are not included in promotions unless specifically stated

2.0 Discount Codes

2.1  Please note that discount code promotions are valid for the time period listed on the relevant communications. Please note discount codes cannot be used in conjunction with any other offer. Codes are valid for one use only by a customer.

 

2.2  Promotions cannot be used in conjunction with one another unless specifically stated.

2.3  You will receive an email from our us when we dispatch your parcel. Please check your spam folders for emails from us as the email is automatically sent. Please note any orders consisting of an item that requires printing may take an additional 2 days to dispatch from our warehouse. 

2.4  We cannot guarantee delivery on a specific date, but an estimate will be listed on the checkout page when you select your method of delivery.

2.5  Please note if you request your parcel to be left in an unsecured location neither our carrier, www.suhsoomi.com or www.suhsoomi.com.au are responsible should your parcel "go missing" from that location.

2.6  We do not offer deliveries on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

3.0 International Deliveries

 

3.1  International Standard Delivery – Prices Vary Please allow 3 - 10 working days from the time the goods leave our warehouse.

3.2  For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives. 

 

3.3  Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your order for whatever reason.

 

3.4  Please note if you request your parcel to be left in an unsecured location neither our courier, www.suhsoomi.com or www.suhsoomi.com.au are responsible should your parcel "go missing" from that location.

 

3.5  Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation’s import duties or any other levied charge, www.suhsoomi.com or www.suhsoomi.com.au will not refund your goods or postage charges.

 

4.0 Additional Information

 

4.1  What happens if my delivery has not arrived? Please allow 7 working days (10 days for International) before you contact us regarding a ‘non’ delivery. After this time, please email support@suhsoomi.com  detailing full name, address and order number. Please allow 2 - 5 working days to track your parcel and for us to communicate back to you.

4.2 Different Stock Availability - If you have selected items with different availability times then we will dispatch your order when all items are ready or alternatively you will need to place to separate orders. 

5.0 Dispatching of Orders

5.1  Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons 6.0 to 8.0:

​6.0 Pre-Orders

 

.1  Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the www.suhsoomi.com or www.suhsoomi.com.au, again if you require other items before the pre-order date you will need to place a separate order.

7.0 Credit Card Checks

 

7.1  Sometimes we may need to make additional checks on your credit card which could delay your order. This is done by PayPal

8.0 Non-Shippable Addresses

 

8.1  For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

9.0 PO Boxes

 

9.1  Please note that we do not ship to PO Box Addresses as your parcel must be signed for.

10.0 Undelivered Items

 

10.1  We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

10.2  If we do not have an item that you have ordered, we will immediately refund you the way that you paid. We strive to ensure we have all items available, unfortunately however on occasion goods may become out of stock. We apologise for these instances.

11.0 Unwanted Items

 

11.1  You may return any item within 14 days of delivery in its unworn, unused condition and original packaging for a full refund of the price you paid for the item.

11.2  Unfortunately we are unable to refund or exchange any worn products unless they are deemed faulty and photographic evidence is required prior to us accepting them back for a refund or exchange.

11.3  All return and re-shipping charges for non-faulty goods/exchanges are the customer's liability.

12.0 Faulty/Damaged Items

 

12.1  If the item you receive is faulty or damaged in transit please return to us within 14 days for a full refund including original postage paid.

12.2  If you provide us with proof of returned items postage receipt, we will reimburse the cost by using your original method of payment.

​13.0 Exchanges

 

13.1  If you require an exchange we will be happy to process this for you. However, you will need to pay for the return postage to us and we do not refund this charge.

13.2  You will also need to pay for delivery again before we dispatch your new replacement products so please ensure you have included contact details on your returns form.

14.0 How to Return/Exchange

 

14.1  Please complete and enclose the returns form that can be found on the back of the delivery note (it is essential you complete the returns slip correctly, or we may not be able to provide a refund).

14.2 Post the item and returns note by recorded delivery* to the following address:

SUH SOO MI,

PO Box 281

Tullamarine

Victoria 3043

AUSTRALIA

Email: support@suhsoomi.com

14.3  Please allow up to 14 working days for this to be processed. 

14.4  For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not receiveded.

CHILD LABOUR & SWEATSHOP POLICY

The foundation of SUH SOO MI ‘No Child Labour Policy’ is based on the Company’s commitment to find practical, meaningful and culturally appropriate responses to support the elimination of such labour practices.

 

It has been formulated in consideration with the acts above. It therefore endorses the need for appropriate initiatives to progressively eliminate these abuses. SUH SOO MI does not employ any person below the age of eighteen years at the workplace.

 

SUH SOO MI prohibits the use of child labour and forced or compulsory labour at all its units. No employee is made to work against his/her will or work as bonded/forced labour, or subject to corporal punishment or coercion of any type related to work.

 

Implementation of this policy is publicly available throughout the Company and clearly communicated to all employees in a manner in which it can be understood through induction programmes and policy manuals.

 

The implementation of the policy is the responsibility of the unit’s human resources department and the security staff, who do not permit minors to enter the business as workers. There is zero tolerance policy towards its breach.

 

Employment contracts and other records, documenting all relevant details of the employees, including age, are maintained at all units and are open to verification by any authorised personnel or relevant statutory body within Victoria and Australia.

Any further questions should be directed to support@suhsoomi.com

APPLICABLE LEGISLATION

ANTI DISCRIMINATION POLICY

1.  Scope

 

This policy applies to:

  • board members

  • all staff, including: managers and supervisors; full-time, part-time or casual, temporary or permanent staff; job candidates; student placements, apprentices, contractors, sub-contractors and volunteers

  • how SUH SOO MI provides services to clients and how it interacts with other members of the public

  • all aspects of employment, recruitment and selection; conditions and benefits; training and promotion; task allocation; shifts; hours; leave arrangements; workload; equipment and transport

  • on-site, off-site or after-hours work; work-related social functions; conferences – wherever and whenever staff may be as a result of their SUH SOO MI duties

  • staff treatment of other staff, of clients, and of other members of the public encountered in the course of their SUH SOO MI duties.

 

2.  Aims

 

SUH SOO MI is committed to providing a safe, flexible and respectful environment for staff and clients free from all forms of discrimination, bullying and sexual harassment.

All SUH SOO MI staff are required to treat others with dignity, courtesy and respect.

By effectively implementing our Workplace discrimination and harassment policy we will attract and retain talented staff and create a positive environment for staff.

 

3.  Staff rights and responsibilities

 

All staff are entitled to:

  • recruitment and selection decisions based on merit and not affected by irrelevant personal characteristics

  • work free from discrimination, bullying and sexual harassment

  • the right to raise issues or to make an enquiry or complaint in a reasonable and respectful manner without being victimised

  • reasonable flexibility in working arrangements, especially where needed to accommodate their family responsibilities, disability, religious beliefs or culture.

 

All staff must:

  • follow the standards of behaviour outlined in this policy

  • offer support to people who experience discrimination, bullying or sexual harassment, including providing information about how to make a complaint

  • avoid gossip and respect the confidentiality of complaint resolution procedures

  • treat everyone with dignity, courtesy and respect.

 

3.1  Additional responsibilities of managers and supervisors

 

Managers and supervisors must also:

  • model appropriate standards of behaviour

  • take steps to educate and make staff aware of their obligations under this policy and the law

  • intervene quickly and appropriately when they become aware of inappropriate behaviour

  • act fairly to resolve issues and enforce workplace behavioural standards, making sure relevant parties are heard

  • help staff resolve complaints informally

  • refer formal complaints about breaches of this policy to the appropriate complaint handling officer for investigation

  • ensure staff who raise an issue or make a complaint are not victimised

  • ensure that recruitment decisions are based on merit and that no discriminatory requests for information are made

  • seriously consider requests for flexible work arrangements.

 

4.  Unacceptable workplace conduct

 

Discrimination, bullying and sexual harassment are unacceptable at SUH SOO MI and are unlawful under the following legislation:

  • Sex Discrimination Act 1984 (Cth)

  • Racial Discrimination Act 1975 (Cth)

  • Disability Discrimination Act 1992 (Cth)

  • Age Discrimination Act 2004 (Cth)

  • Australian Human Rights Commission Act 1986 (Cth).

 

Staff (including managers) found to have engaged in such conduct might be counselled, warned or disciplined. Severe or repeated breaches can lead to formal discipline up to and including dismissal.

 

4.1  Discrimination

 

Discrimination is treating, or proposing to treat, someone unfavourably because of a personal characteristic protected by the law, such as sex, age, race or disability.

 

Discrimination can occur: Directly, when a person or group is treated less favourably than another person or group in a similar situation because of a personal characteristic protected by law (see list below). For example, a worker is harassed and humiliated because of their race or a worker is refused promotion because they are ‘too old’

Indirectly, when an unreasonable requirement, condition or practice is imposed that has, or is likely to have, the effect of disadvantaging people with a personal characteristic protected by law (see list below). For example, redundancy is decided based on people who have had a worker’s compensation claim rather than on merit.

Protected personal characteristics under Federal discrimination law include:

  • a disability, disease or injury, including work-related injury

  • parental status or status as a carer, for example, because they are responsible for caring for children or other family members

  • race, colour, descent, national origin, or ethnic background

  • age, whether young or old, or because of age in general

  • sex

  • industrial activity, including being a member of an industrial organisation like a trade union or taking part in industrial activity, or deciding not to join a union

  • religion

  • pregnancy and breastfeeding

  • sexual orientation, intersex status or gender identity, including gay, lesbian, bisexual, transsexual, transgender, queer and heterosexual

  • marital status, whether married, divorced, unmarried or in a de facto relationship or same sex relationship

  • political opinion

  • social origin

  • medical record

  • an association with someone who has, or is assumed to have, one of these characteristics, such as being the parent of a child with a disability.

 

It is also against the law to treat someone unfavourably because you assume they have a personal characteristic or may have it at some time in the future.

 

4.2  Bullying

 

If someone is being bullied because of a personal characteristic protected by equal opportunity law, it is a form of discrimination.

Bullying can take many forms, including jokes, teasing, nicknames, emails, pictures, text messages, social isolation or ignoring people, or unfair work practices. Under Federal law, this behaviour does not have to be repeated to be discrimination – it may be a one-off event.

Behaviours that may constitute bullying include:

  • sarcasm and other forms of demeaning language

  • threats, abuse or shouting

  • coercion

  • isolation

  • inappropriate blaming

  • ganging up

  • constant nonconstructive criticism

  • deliberately withholding information or equipment that a person needs to do their job or access their entitlements

  • unreasonable refusal of requests for leave, training or other workplace benefits.

 

Bullying is unacceptable in SUH SOO MI and may also be against occupational health and safety law.

 

4.3  Sexual Harassment

 

Sexual harassment is a specific and serious form of harassment. It is unwelcome sexual behaviour, which could be expected to make a person feel offended, humiliated or intimidated. Sexual harassment can be physical, spoken or written. It can include:

  • comments about a person’s private life or the way they look

  • sexually suggestive behaviour, such as leering or staring

  • brushing up against someone, touching, fondling or hugging

  • sexually suggestive comments or jokes

  • displaying offensive screen savers, photos, calendars or objects

  • repeated unwanted requests to go out

  • requests for sex

  • sexually explicit posts on social networking sites

  • insults or taunts of a sexual nature

  • intrusive questions or statements about a person’s private life

  • sending sexually explicit emails or text messages

  • inappropriate advances on social networking sites

  • accessing sexually explicit internet sites

  • behaviour

 

Just because someone does not object to inappropriate behaviour in the workplace at the time, it does not mean that they are consenting to the behaviour. Sexual harassment is covered in the workplace when it happens at work, at work-related events, between people sharing the same workplace, or between colleagues outside of work.All staff and volunteers have the same rights and responsibilities in relation to sexual harassment.

A single incident is enough to constitute sexual harassment – it doesn’t have to be repeated.All incidents of sexual harassment – no matter how large or small or who is involved – require employers and managers to respond quickly and appropriately. SUH SOO MI recognises that comments and behaviour that do not offend one person can offend another. This policy requires all staff and volunteers to respect other people’s limits.

 

4.4  Victimisation

 

Victimisation is subjecting or threatening to subject someone to a detriment because they have asserted their rights under equal opportunity law, made a complaint, helped someone else make a complaint, or refused to do something because it would be discrimination, sexual harassment or victimisation. Victimisation is against the law.

It is also victimisation to threaten someone (such as a witness) who may be involved in investigating an equal opportunity concern or complaint. 

Victimisation is a very serious breach of this policy and is likely (depending on the severity and circumstances) to result in formal discipline against the perpetrator. SUH SOO MI has a zero tolerance approach to victimisation.

 

4.5  Gossip

 

It is unacceptable for staff at SUH SOO MI to talk with other staff members, clients or suppliers about any complaint of discrimination or harassment. Breaching the confidentiality of a formal complaint investigation or inappropriately disclosing personal information obtained in a professional role (for example, as a manager) is a serious breach of this policy and may lead to formal discipline.

 

5.  Merit at SUH SOO MI

All recruitment and job selection decisions at SUH SOO MI will be based on merit – the skills and abilities of the candidate as measured against the inherent requirements of the position – regardless of personal characteristics.

It is unacceptable and may be against the law to ask job candidates questions, or to in any other way seek information, about their personal characteristics, unless this can be shown to be directly relevant to a genuine requirement of the position.

 

6.  Resolving issues at SUH SOO MI

 

SUH SOO MI strongly encourages any staff member who believes they have been discriminated against, bullied, sexually harassed or victimised to take appropriate action by contact via email, phone or in person to the HR representation engaged in their initial hire. Staff who do not feel safe or confident to take such action may seek assistance from the Founder of the company or ay staff member that may act as an intermediary with HR for advice and support or action their behalf.

 

6.1  Employee assistance program

 

SUH SOO MI staff are entitled to a certain amount of free, professional counselling from our employee assistance program. To access the employee assistance program, contact HR by email, phone or in person.

Employee assistance program counselling is confidential, and nothing discussed with a counsellor will be communicated back to SUH SOO MI. Employee assistance program counselling is available free to SUH SOO MI staff regardless of whether the issue is related to a workplace problem or some other issue for the staff member.

 

7.  Other relevant SUH SOO MI policies

 

All staff, managers and supervisors, are encouraged to read this policy in conjunction with other relevant SUH SOO MI policies, including Workplace sexual harassment policy

  • Occupational Health and Safety policy

  • Workplace Sexual Harassment policies

  • Statement on Sweatshop and Slavery

  • Workplace complaint resolution policy and procedure

  • Discipline procedure

  • Mission, vision and values statements

 

8.  More information

If you have a query about this policy or need more information, please contact us at support@suhsoomi.com

9.  Review details

 

This policy was adopted by SUH SOO MI on 27/03/2018

This policy was last updated on 27/03/2018

COOKIE POLICY

1.0 About Cookies

 

1.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

1.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.0 Cookies we use

2.1  We use cookies for the following purposes:

(a)    authentication - we use cookies to identify you when you visit our website and as you navigate our website. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

(b)    status - we use cookies [to help us to determine if you are logged into our website. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

(c)    personalisation - we use cookies to store information about your preferences and to personalise the website for you. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

(d)    security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

 (e)   advertising - we use cookies to help us to display advertisements that will be relevant to you. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

(f)    analysis - we use cookies [to help us to analyse the use and performance of our website and services. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

(g)    cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are any cookies from Google Analytics or Google Tag Manager

​​​​​​​​​​​​​​​​​​​​​​​​​​

3.0 Cookies used by our service providers

 

3.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

 

3.2  We use Google Analytics and Google Tag Manager to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

 

3.3  We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies OR We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

4.0 Managing cookies

 

4.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

4.2  Blocking all cookies will have a negative impact upon the usability of many websites.

 

4.3  If you block cookies, you will not be able to use all the features on our website.

5.0 Our details

 

5.1  This website is owned and operated by MJP McCarthy trading as SUH SOO MI.

 

5.2  We are registered in Australia under ABN 49512779363,

5.3  You can contact us:

(a)    PO Box 281 Tullamarine, VIC 3043 AUSTRALIA

(b)    www.suhsoomi.com or www.suhsoomi.com.au

(c)    The contact number from the “Contact Us” on www.suhsoomi.com or www.suhsoomi.com.au 

(d)    by email support@suhsoomi.com

6.0 Data protection officer

6.1  Our data protection officer's contact details are as above

PRIVACY POLICY

1.0 Introduction

 

1.1    We are committed to safeguarding the privacy of SUH SOO MI’s website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

1.5    In this policy, "we", "us" and "our" refer to SUH SOO MI. For more information about us, see Section 13.]

2.0 Credit

 

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3.0 How we use your personal data

 

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services "usage data". The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3    We may process your account data, "account data". The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4    We may process your information included in your personal profile on our website, "profile data". The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

 

3.5    We may process your personal data that are provided during the use of our services, "service data". The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

 

3.6    We may process information that you post for publication on our website or through our services, "publication data". The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

 

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services, "enquiry data". The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

 

3.8    We may process information relating to our customer relationships, including customer contact information, "customer relationship data". The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

3.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, "transaction data". The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business

 

3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, "notification data". The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

3.11  We may process information contained in or relating to any communication that you send to us, "correspondence data". The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

3.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

3.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

3.14  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

3.15  Please do not supply any other person's personal data to us, unless we prompt you to do so.

 

3.16   Visitor Analytics used by SUH SOO MI is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

 

3.17 Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

4.0 Providing your personal data to others

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at www.suhsoomi.com.au

 

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

4.3    Financial transactions relating to our website handled by our payment services providers, PayPal and Xero. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/en-au www.paypal.com and www.xero.com

 

4.4    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

 

4.5    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.0 International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area.

 

5.2    We have offices in Australia. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers to Australia will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN .

 

5.3    The hosting facilities for our website are situated in The United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. The United States Of America will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

 

5.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6.0 Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

6.3    We will retain your personal data as follows:

(a)    Personal Data will be retained for a minimum period of six (6) months or less and will be destroyed or depersonalized except in relation to administrative and taxation purposes of record keeping as set out by The Commonwealth of Australia and The Australian Tax Office or ASIC.

 

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of  retention based on the following criteria:

(a)    the period of retention of personal data concerning any and all relevant State and Federal Government bodies or legislation in Australia.

 

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7.0 Amendments

7.1    We may update this policy from time to time by publishing a new version on our website www.suhsoomi.com.au

 

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

 

7.3    We will notify you of significant changes to this policy by email or through the home page on our website www.suhsoomi.com.au

8.0 Your rights

8.1    In this Section , we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent/opt out.

 

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting www.suhsoomi/connect-with-us when on our website.

 

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

 

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

 

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

 

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

 

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

 

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-           readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

 

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection e.g. you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

 

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

8.13        You may exercise any of your rights in relation to your personal data by written notice to us via our “Connect with us” page on our website www.suhsoomi.com.au or email us at support@suhsoomi.com